ON TOURS & ADVENTURES

° A cancellation fee of 100.0% is charged if you cancel 15 day(s) or less before the event.
° A cancellation fee of 50.0% is charged if you cancel 30 day(s) or less before the event.
° In the event that rain or weather cancels the event, you can choose whether to re-book your tour on a future date, transfer your future booking to a person of your choice, or get a full refund to your original method of payment.

ON MERCHANDISE & GIFT CARDS

Returns

ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We have a 30-day return policy on merchandise that may be defective, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at as soon as you can at ride@ridenative.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ride@ridenative.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards